I have no complaints about the kennel. The workmanship is great. However, I was not as impressed with the shipping company. I did not buy the extra white glove service. I guess this was a mistake. I did recieve an email stating the had recieved the kennel. I assumed they would contacted with a date the kennel would be delivered so I could have someone there to meet them. Nope. I got home from work one night and found the kennel sitting up against my garage. I live alone so I had to push this 200lb kennel into my garage by myself because it was calling for rain that night. Once I was able to get it up into my house and unwrapped it had been damaged. I had ordered the kennel with barn doors and one of the doors had been pushed up and took a gouge out above the door. The other barn door was broken at the bottom so it didn't stay on the track anymore when opening and closing it. We were able to glue the broken piece back on and it does work now. So I guess in conclusion, pay the extra money for the white glove delivery.
Im sorry to hear this was delivered with damage to it! We are fully insured and if the shipping company damages something during shipping they are responsible for fixing it. If you give me a call we should be able to get it fixed even though its been a couple of months since you received the kennel. Its in our policies that you need to take pictures of damage when it arrives so we can report it to them! Our customers pay way to much money to have a damaged product.
The piece is nice and looks good with my furniture; however, I think I should have ordered the bigger size (Ordered L for a 50 pound dog). My dog used it for a couple of months but is not interested in it anymore. I have tried putting treats and toys to get her to go in, but nothing seems to work. I feel that if the kennel was bigger she would actually use it.
The kennels are amazing and well worth the wait! My doodle can finally stand up in his kennel. Already ordered my third kennel!
We love our dog kennel. It's a cozy refuge for our puppy and beautiful piece of furniture with that rustic, north woods feel that we love.
I am in love with our new kennel. It looks beautiful and I no longer have the eye sore of the wire and plastic crates. It looks like a price of furniture I would buy for my home not just something I need as a dog owner. It was built with great quality. It was well worth the wait for this custom piece.
Absolutely love this wooden crate. It is now a nice piece of furniture for my bedroom. My golden loves his new home, much cozier for him then his ole wire crate! Also bought a custom size crate for my great pyrenees. He can get cozy in his new crate as well. B&B was great to work with as I wanted these wood pieces to match my bedroom furniture. They did it, and I am so happy with the result. Waited 2 years before ordering, and I am glad I finally pulled the trigger. I also ordered white glove service as I would have no help otherwise, that worked out terrific. All around awesome experience!! You won't regret purchasing these kennels!!
Couldn’t be happier with this purchase! It looked great in the pictures but in person...wow! Excellent craftsmanship and phenomenal customer service. Holds all of our dogs with ease and looks great in the house. Time to order a second one!
We recently got the lounger by BB Kustom and our dog loves it! We have the kennels too, all great products from a great company!
Love the crate and definitely recommend. Measure carefully however as it is large and the barn door hinges are a little extra wide (had to remove to get through doorway)
Love our custom crate. Great craftsmanship /quality and a beautiful addition to our home. Everyone who sees it compliments it!
The best money I ever spent for my little girl Izzy she is all of seven lbs. Izzy loves her doggie Den and so do I, it’s a beautiful piece of furniture and so well made, I love showing it off. Thank you B&B
I love it and wished I had done it sooner!! My Boston Terriers love it too. They put themselves to bed because they love it so much!! You couldn't ask for better quality!! Best decision I've made and would definitely buy again!!
Almost 2 years old, the dogs love it. Quality is amazing and it has become the focal point of out living room.
We love our crate. We have 3 dogs 120 lb, 70 lb, and 25lb. We also have kept our grand dogs 2 small and a 40 Lb. They can all fit. We have our Television on top so the dogs go to bed eagerly in the evenings. Fabulous purchase!
We love our new kennel! It looks so much better than our wire and plastic crates. This thing is built extremely well and fits in great in our house. Our pups love it too. So strange, but it's like they immediately knew it was for them when we brought it in the house. :)
Quality materials and well made. So nice to have a doggie crate that adds to the aesthetic of our house rather than taking away from it! Thanks to all the workers who were able to make this happen in the middle of a pandemic! You guys are amazing.
Great kennel and high quality!! Shipping took way to long but I am very pleased with this product and communication during this process.
We received our kennel and not only do we love it but our doggies are beyond happy. They prefer to hang out in their kennel almost more than the couch. During our Covid times it took longer than originally expected but it was completely worth the wait!!
Although this doesn't fit in the budget at this moment, I'm starting to save for next year.
These are GORGEOUS and so practical. The kennels I'm using now are the wire crates and I have them in my living room. They are just ugly! Can't wait to get one of these. So beautiful! And when you consider it's an original piece of furniture as well, the price is certainly worth it!
This is our second B&B kennel. Our girls love them both. We just leave the doors open & usually they are on the bed in the box! Plus it is so good looking it is a wonderful addition to our decor. The photos are minutes after delivery & Minnie & Pearl were in their box immediately, with the top of the box now part of our home, and a very “stressed” Minnie in her new box! Thank you B&B!!
My new kennel is beautiful and I was so happy for it to arrive. I would say that the measurements are for the outside of the kennel, which makes the inside actually a little smaller than I thought-I should have considered that. My dog is a 38 pound standard poodle and it is a little cramped for her long legs, but she is not in there much. I am very happy with the look and the workmanship!
The craftsmanship is fantastic and this will last WELL beyond my lifetime!!! The shipping didn’t give much notice and due to CoVid I would expect it would have been completed much faster. The dogs LOVE it!!!