All Orders Are Final. B&B Kustom Kennels tries to process orders within 3 business days of receiving the information and will give you an estimated ship date. All orders are final except for delays caused by B&B Kustom Kennels. If the delay is caused by B&B Kustom Kennels, you will be given the option to cancel your order before production begins. If the delay is caused due to missing information from you, B&B Kustom Kennels will process your order as soon as your information is received. All orders are final even if they are delayed once production begins on the product you ordered. We do not issue refunds for delays caused with shipping. Once the item has been built we can no longer offer refunds unless the item is lost in shipping or totaled in shipping and you choose a refund over a new unit.