Frequently Asked Questions

How long is the turnaround time to receive a kennel?

With current demand, our current turnaround time is 20 weeks.  You’ll receive a call about your estimated delivery date. Trust us, it’s worth the wait.

When will I be charged for my order?

You will be charged upon ordering on our website. We offer a 30 day refund policy. We do not offer refunds after 30 days because of our long back order. We calculate our back order based on orders we receive.

Need a closer look at the sizes? Check it out!

Indoor dog kennel sizes
S/M Double Doggie Den
Large Double Doggie Den
XL Double Doggie Den
S/M Single Doggie Den
Large Single Doggie Den
XL Single Doggie Den

What's the difference between White Glove delivery and Standard?

Standard Curbside/liftgate Delivery:
Delivery is made via semi-truck with liftgate to the curb or end of your driveway.  This service does not include handling into a garage, porch, alley, or home. (Some times drivers will help you get your kennel into the garage but it is NOT standard). If the driveway is not accessible via 53′ truck a white glove delivery may be required.  Please let us know so we can accommodate your delivery needs.

White Glove Delivery:
White Glove Delivery includes unpacking, waste removal, & ground floor inside delivery with product placement.  If additional services are required (ie – second floor/basement delivery, feet assembly, elevator access, apartment building, rural area, etc) please contact us so we can best accommodate your delivery needs.

If I live in the Denver metro area, can I pick up my Doggie Den®?

Absolutely! Once you input your area code there will be a free shipping option.

Is there something on the bottom of the crate so that if the dogs peepee you can clean it up?

All of our kennels are built to fit the standard dog pan that comes with the common wire crate (Dog pan not included with purchase). We finish our kennels with a water-based seal to help protect from any “outside elements”.
Here’s a list of pans that fit our Doggie Dens:
Single Doggie Dens & Double Doggie Dens–PetSmart
Small/Medium Den Pan Size-29″L x 18.25″W
Large Den Pan Size-35″L x 21.5″W
XL Den Pan Size-41.5″L x 27.25″W
XXL- Great Dane Den Pan Size-47.5L x 29W
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What is the kennel made out of?

Our kennels are currently made out of natural pine and rebar.

What kind of finishes do you use?

We use an oil-based stain with a water-based polyurethane finish to help your Doggie Den® last a long time.

Do you do custom finishes?

We charge $50 for custom stains and $200 for paint for Single Kennels and  $250 for paint on Double Kennels and Great Dane Dens.

How much for shipping?

As each Doggie Den® is hand made and shipped fully assembled from our house to yours.  It is $150 for our single kennels and $250 for our doubles for standard curbside/liftgate delivery anywhere in the US.
International shipping quotes can be provided.
*White glove delivery option for an additional cost.
**Additional charges for Hawaii and Alaska.

How will these items be shipped?

Our kennels will ship fully assembled (except for the feet, they screw on). It will be a curbside/lift gate delivery. We do ship freight. Once your kennel ships we will send you a tracking number and the freight company will call you directly to set up and appointment once it reaches the destination terminal.

Please plan on having someone to help you unload the kennel because the freight company will not come into the house.
White Glove Option*
If you would like our white glove delivery service where they bring the kennel inside, unpack age it and take the trash it’s $250 at checkout.

May I have a color sample sent?

If you have purchased a Doggie Den®, we will gladly send you a color sample for $5 each. Unfortunately we are only able to provide samples to clients.

What if my dog chews up the kennel?

We cannot be liable for chewed up kennels. In our experience we have yet to see a dog chew up a Doggie Den. They love them too much! This helps prevent chewing as well…

*Most pieces of the kennel we can also replace and ship to you.

Why is the Farmhouse and Antique White colors more expensive?

We use chalk paint and it is significantly more expensive than stain and also takes four times as long to paint.

Do you offer custom sized Doggie Dens®?

Email us at care@bbkustomkennels.com for a custom kennel quote!

Do you ship internationally?

Please email us at care@bbkustomkennels.com if you’re looking to get a Doggie Den® delivered internationally. Shipping costs range from $800-$2000.

Terms and Conditions

See our policy page for details on our terms and conditions. Checking the box that you’ve read these conditions is required upon checkout. Thanks!

Ready To Get Your Doggie Den®?